ISN was awarded the contract by the U.S. Department of Housing and Urban Development (HUD) and began work on October 9, 2021. We look forward to working with all stakeholders on the program. ISN reviews claims that are filed against FHA insurance funds considering two primary objectives: (1) Review claims submitted by the mortgagee to confirm that expenses are accurate, reasonable and were actually incurred; and (2) Ensure that claims are filed in compliance with HUD guidelines.
ISN’s HUD Contract (“the Contract”) requires it to perform services related to various HUD programs which may have been implemented in a state (they obviously vary from state to state). These services do not involve the issuance or servicing of mortgage loans. ISN is not and has never been in the mortgage loan business in any capacity. The services under the applicable HUD programs are performed pursuant to a limited power of attorney (“POA”), issued by HUD to ISN, and recorded in the public records in each jurisdiction where ISN is performing services. As a result, the POA creates an agency relationship and like any duly authorized agent, ISN’s conduct is sanctioned and imputed to the principal-in this case HUD. Thus, all of ISN’s actions are those of HUD, the principal. All states are required to recognize that it cannot require any US Government agency to satisfy a state requirement, in this case, obtaining a license. This state prohibition has been upheld by the US Supreme Court in multiple cases. So even assuming ISN was performing services which generally would require a license, the POA moots the requirement because legally it is HUD that is performing the services.
ISN processes approximately 100,000 activities each month that are associated with the above referenced HUD Programs.
Examples of the types of activities include:
- Release Requests
- Pay-Off Requests
- Partial Claim Reviews/Audits
- Certificate of Indebtedness (COI)
- Proof of Claims (Bankruptcies)
- Subordination Requests
- Reporting and Data Analytics
MESSAGE OR ALERT REGARDING – Welcome Letter
If you received a notice regarding a subordinate mortgage loan held by the Department of Housing and Urban Development (HUD). This revised notice was to clarify that only the servicing of your HUD subordinate mortgage is being transferred to Information Systems & Networks Corporation (ISN) on October 9, 2021. This does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer. A HUD subordinate mortgage loan type may be one of the following:
- HUD Partial Claim (HUD Loss Mitigation Assistance)
- GNND (Good Neighbor Next Door)
- EHLP (Emergency Homeowners’ Loan Program)
- HUD 235 Loan Recaptures
- Nehemiah Program Loans
- HUD REO ACA Rehabilitation Assistance
- HOPE for Homeowners (H4H) Mortgages
This servicing transfer means that after this date ISN Corporation will be servicing your HUD subordinate mortgage loan and answering questions related to the HUD programs listed above. Nothing else about your HUD subordinate mortgage loan will change.
Again, this does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer.
If you have any questions about your subordinate mortgage loan, you should first contact the FHA Resource Center who will properly route your inquiry. You may reach the FHA Resource Center at: 1-800-225-5342 Monday through Friday, between 7:00 a.m. to 7:00 p.m. Central Standard Time.
Resources
Live Chat
HUD’s FAQs:Visit HUD’S knowledge base to obtain answers to frequently asked questions 24/7 at https://www.hud.gov/answers
Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.E-mail: answers@hud.gov
FHA BULLETIN
https://www.hud.gov/sites/dfiles/SFH/documents/SFH_FHA_INFO_21-84.pdf
Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339. Fax: 1-800-609-9826
For information on HECM Service Inquiries, please click here.
For information on HECM Payoff Requests, please click here.
| Resource Category | Access Link | 235 Recapture Checklist | Download |
|---|---|
| 235 Subordination Checklist | Download |
| EHLP DIL Checklist | Download |
| EHLP Short Sale Checklist | Download |
| GNND Subordination Checklist | Download |
| H4H Payoff Checklist | Download |
| Partial Claim Subordination Checklist | Download |
| Service Category | Email Contact |
|---|---|
| Servicing Inquires | answers@hud.gov |
| Payoff Requests | answers@hud.gov |
| Partial Claims | answers@hud.gov |
| Subordination Requests | answers@hud.gov |
| Release Requests | answers@hud.gov |
| Mortgagee Partial Claim document submittal | answers@hud.gov |
| Bankruptcy, Legal Notices, and Congressional | answers@hud.gov |
FOR INQUIRIES REGARDING PARTIAL CLAIMS AND ALTERNATE PROGRAMS (GNND, EHLP, H4H, ACA, and 235 Recaptures):
ISN responds to emails and phone messages during normal hours of operation, Monday through Friday, 7:00 AM – 7:00 PM (Central) on all non-Federal holidays.
| Title | Contact Name | |
|---|---|---|
| Contract Manager | Tim Brandt | tBrandt@isncorp.com |
| Alternate Contract Manager | Joseph Bagby | JBagby@isncorp.com |
| Loan Servicing Manager | Gwen Van Every | GVanEvery@isncorp.com |
| Doc Remediation Manager | Nevaeh Stanley | NStanley@isncorp.com |
| Payoff/Bankruptcy Manager | Anabel Casas | aCasas@isncorp.com |
| Release Manager | Shannon Grayson | sGrayson@isncorp.com |
| Document Manager | Halilha Orth | horth@isncorp.com |
| Customer Service Manager | Angel Lola Bradshaw | aBradshaw@isncorp.com |
| Cash Manager | Travis Lane | tLane@isncorp.com |
| Deputy Cash Manager | Coby Jenkins | cjenkins@isncorp.com |
| Accounting Manager | Jennifer Thompson | jThompson@isncorp.com |
FOR ALL REVERSE MORTGAGE- (HECM) RELATED INQUIRIES:
Call Phone: 1-800-CALLFHA (1-800-225-5342).
