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ISN Corp

Information Systems & Networks Corporation

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mcmTest

ISN was awarded the Mortgagee Compliance Manager contract by the U.S. Department of Housing and Urban Development (HUD) in June 2015. We look forward to working with all stakeholders on the program. ISN oversees the conveyance process for FHA insured homes from mortgage lenders to HUD. ISN assists with the conveyance of homes with good and marketable title and to ensure the home has been properly maintained.

ISN reviews claims that are filed against FHA insurance funds considering two primary objectives:

  1. Ensure that the conveyance of the physical property is in compliance with HUD guidelines as well as the requirements contained in the Code of Federal Regulations.
  2. Audit expenses claimed by the mortgagee to confirm that expenses are accurate, reasonable and were actually incurred.

ISN processes approximately 70,000 different types of transactions each month that are submitted by the Mortgagees.

Examples of the types of transactions include:

  • Overallowable Requests and Appeals
  • Extensions of Time Requests and Appeals
  • Surchargeable Damage Requests and Appeals
  • Requests from Foreclosed Homeowners for Occupied Conveyance
  • 27011-A Claim Reviews
  • 27011-BCDE Claim Reviews
  • Title Packages
  • Post Conveyance Demands for HOA, Utility, Taxes or Damage Discovered at Conveyance
  • Reconvey the Property Back to the Mortgagee as a Result of Title Issues or Damages

ISN will provide dynamic, easily accessible information on best practices, new developments, changes to Mortgagee Letters, and a question and answer (Q&A) portal to help facilitate transactions.

Department Contacts

Department
Department eMail
Contact Name
Direct eMail
Phone
Fax
ISN Customer Service
mcm-info@isncorp.com
Mary Flatt
mflatt@isncorp.com
(405) 546-7533
(405)604-0513
Requests: Demands/ Appeals
mcm-appeals@isncorp.com
Bonnie McGinnis
bmcginnis@isncorp.com
(405) 546-7545
(405) 604-0513
Voluntary Re-Conveyances
mcm-volreconvey@isncorp.com
Tim Brandt
tbrandt@isncorp.com
(405) 546-7554
(405) 602-1520
Re-Conveyance/ Re-Acquistion
mcm-volreconvey@isncorp.com
Tim Brandt
tbrandt@isncorp.com
(405) 546-7554
(405) 602-1520
Notification of Violations
mcm-violations@isncorp.com
Greg Nelson
gnelson@isncorp.com
(405) 546-7516
(405) 604-0513
HECM (Reverse Mortgages) Over Allowables
HECMoverallowables@isncorp.com
Theresa Coffman
tcoffman@isncorp.com
(405) 546-7534
(405) 602-1520
Title Management
mcm-title@isncorp.com
Gwen Van Every
gvanevery@isncorp.com
(405) 546-7555
(405) 602-1520
Quit Claim Deeds
mcm-qcd@isncorp.com
Andrea Hughes
ahughes@isncorp.com
(405) 546-7562
(405) 602-1520
 Occupied Conveyance Requests
mcm-ocr@isncorp.com
Greg Nelson
gnelson@isncorp.com
(405) 546-7516
(405) 602-1520

Our Contact Information

Local Phone: (405) 546-7500    Toll Free: (888) 619-7835    Fax: (405) 602-1520

Position
Contact Name
Direct eMail
Phone
Project Manager
Richard Rice
rrice@isncorp.com
(405) 546-7510
Operations/QC Manager
Jim Nelson
jnelson@isncorp.com
(405) 546-7512
Deputy Project Manager
Ryan McDoulett
rmcdoulett@isncorp.com
(405) 546-7513
Pre-Conveyance Director
Justin Park
jpark@isncorp.com
(405) 546-7514
Pre-Conveyance Manager
Lissa Gates
lgates@isncorp.com
(405) 546-7579
Pre-Conveyance Supervisor
Joseph Bagby
jbagby@isncorp.com
(405) 546-7547
Re-Acquisition Manager
Tim Brandt
tbrandt@isncorp.com
(405) 546-7554
HECM Manager
Theresa Coffman
tcoffman@isncorp.com
(405) 546-7534
Occupied Conveyance Manager
Greg Nelson
gnelson@isncorp.com
(405) 546-7516
Occupied Conveyance Supervisor
Mary Flatt
mflatt@isncorp.com
(405) 546-7533
Claims Part A Manager
Kendra Norwood
knorwood@isncorp.com
(405) 546-7515
Claims Part B Manager
Matt Toffoli
mtoffoli@isncorp.com
(405) 546-7537
Title Manager
Gwen Van Every
gvanevery@isncorp.com
(405) 546-7517
Title Supervisor
Kametha Davis
kdavis@isncorp.com
(405) 546 7539
Re-Conveyance Manager
Tim Brandt
tbrandt@isncorp.com
(405) 546-7554
Re-Conveyance Supervisor
Sara Robinson
srobinson@isncorp.com
(405) 546-7573
Re-Conveyance Supervisor
Danyale Matthews
dmatthews@isncorp.com
(405) 546-7568
Admin Remedy Manager
Bonnie McGinnis
bmcginnis@isncorp.com
(405) 546-7545
Admin Remedy Supervisor
Amanda Walker
awalker@isncorp.com
(405) 546-7579
Quit Claim Deeds Manager
Andrea Hughes
ahughes@isncorp.com
(405) 546-7562

Resource Link Library

Mortgage Link Letters
HUD Online Library
HUD Clips
HUD Handbooks
HUD – FHA Lender Website
FHA Time Period for Filing Insurance Claims

Helpful Links

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Quality Commitment

  • ISN Quality Delivery Fast Facts
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Bethesda, MD 20817

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